Refund and Cancellation Policy for Vonde Pro App

Effective Date: March 17, 2025

  1. Introduction

This Refund and Cancellation Policy describes the procedures and terms regarding refunds and cancellations of purchases and subscriptions made within the Vonde Pro App (“App”), provided by Vonde Technology (“we,” “us,” “our”). As the Vonde Pro App is exclusively available through the Apple App Store and Google Play Store, all transactions, cancellations, and refunds are subject to the respective store’s policies.

  1. Cancellation of Subscriptions

Users may cancel subscriptions at any time through their Apple App Store or Google Play Store account settings. Please refer to the following resources for detailed instructions:

  • Apple App Store: [https://support.apple.com/en-us/118428]
  • Google Play Store: [https://support.google.com/googleplay/answer/7018481?hl=en]

Cancellation requests become effective at the end of the current billing cycle. No refunds or partial refunds are provided for unused subscription periods unless required by law or explicitly stated otherwise by Apple or Google at the point of sale.

  1. Refund Eligibility

Refunds for purchases or subscriptions made through the Vonde Pro App are subject to the refund policies of the Apple App Store or Google Play Store, depending on where the transaction occurred. Generally, refunds may be granted under the following circumstances, as determined by Apple or Google:

  • Technical issues or malfunctions of the App preventing the usage of paid services, which we cannot resolve within a reasonable timeframe.
  • Unauthorized transactions proven to have occurred due to security breaches not caused by user negligence.

Refund requests based solely on dissatisfaction with the service or changed personal circumstances typically are not eligible, as these are handled at the discretion of Apple or Google.

  1. Refund Request Procedure

All refund requests must be submitted in accordance with the policies and procedures of the Apple App Store or Google Play Store. To request a refund, please follow the instructions provided by the respective store:

  • Apple App Store: [https://support.apple.com/en-gb/118223]
  • Google Play Store: [https://support.google.com/googleplay/answer/2479637?hl=en]

Any communication regarding refund requests should be directed to the appropriate app store.

  1. Refund Processing

Approved refunds will be processed by Apple or Google via the original payment method. Processing times may vary depending on the payment providers and the app store’s policies.

  1. Limitations

Our company reserves the right to deny assistance with refund requests that do not comply with the Apple App Store or Google Play Store policies.

  1. Changes to this Policy

This Refund and Cancellation Policy may be updated periodically. Significant changes will be communicated via app notifications or registered email.

  1. Contact Information

For questions or assistance regarding this policy, please contact:

KMAK Kelet-Magyarországi Adatközpont Kft.

H-5000 Szolnok, Szapáry utca 20.

Email: info@vondetechnology.com

By making a purchase or subscribing within the Vonde Pro App, you acknowledge and agree to the terms of this Refund and Cancellation Policy and understand that the refund and cancellation processes are governed by the Apple App Store or Google Play Store policies.